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Wednesday, October 18, 2017

Exchange 2010 Offline Address Book Not Updating: Fix the Error

Are you looking for a solution to fix the error ‘Exchange 2010 Offline Address Book not updating automatically’? If yes then, you are absolutely at the correct page. Many people using Outlook account is facing similar problem worldwide. There are different methods to resolve this. You can find the manual solutions to fix this in this article. Therefore read the following paragraphs for getting answers to all your queries related to MS Outlook OAB files not updating issue.

Global Address List Not Updating: Picture This Out!

“I am using the Exchange Server 2010, which is not providing me a new email id that I have made to clients. Two days ago, I configured a new email address and it was getting displayed in OWA. But, now I am not getting the id displayed in Outlook 2010 email client. So, I worked in the cached mode trying to get this work by first going to the Exchange server and then, synchronizing GAL. After all this, I opened MS Outlook 2010 and then, tried to download address book manually. Still, all was invisible! Can anyone help me in resolving Offline Address Book (.oab file) is not updating in cached mode on MS Outlook 2010?”

The above-mentioned scenario explains all about the error. Now it is the time to resolve it. So let’s get started with resolution procedure to update Offline Address Book files in Exchange Server 2010 using a manual method.

Fix Exchange 2010 Offline Address Book Not Updating on Server Manually

There are different ways to solve Outlook OAB files not updating problem in Exchange Server. Here we discuss various available solutions.

Note: Before doing these settings on Exchange account, it is recommanded to take OAB archive locally for safty of your address book data. The OAB Converter software can be used to easily backup OAB files in different file format in a trouble free manner.

1. Manually Update Outlook

Follow the commands given below for manually updating OAB files in different versions of Outlook account.
  • For Outlook 2010 & Outlook 2013
  • Send/Receive > Send/Receive Groups > Download Address Book
  • For Outlook 2007 & below versions
  • Tools > Send/Receive > Download Address Book
The Outlook will only automatically download the updates only when the size of the changes in it is more than 12.5% (i.e, one-eighth) of the entire size of Offline Address Book file. In such cases, the entire OAB file is being downloaded once again.

2. Alter the OAB update frequency in MS Outlook

To resolve Exchange 2010 Offline Address Book not updating problem, we can increase the frequency of OAB updation manually. In order to change the default update interval of OAB files from 24 hours to a more higher frequency, the user needs to specify a new Send/Receive group in Outlook account.
  1. Open Send/Receive Groups tab.
  2. Press CTRL+ALT+S.
    • In Outlook 2010 & Outlook 2013
    • Send/Receive > Send/Receive Groups > Define Send/Receive Groups
    • Outlook 2007 & below versions
    • Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups
  3. Press New button.
  4. Name the Send/Receive group.
  5. Choose the Exchange account and enable: ‘Include the selected account in this group’.
  6. Account Option > Disable all options expect ‘Download offline address book’.
  7. To go back to Send/Receive Groups dialog, hit on Ok.
  8. Choose the currently created Send/Receive group.
  9. Now, Change all the options to Disable except the: Schedule an automatic send/receive every x minutes.
    • The user can set preferred interval (not too less).

3. Fix Exchange 2010 Offline Address Book Not Updating on Server

To resolve ‘Exchange Server Global Address List not updating Outlook 2016, 2013’ problem, one needs to properly configure OAB when you are in Outlook cached Exchange mode. To do this, go through following set of instructions:
  1. Hit on Start button and then on Run
  2. Type Regedit text in the Open field and hit on OK.
  3. Locate and click for selection of the following keys:
    • Outlook 2003
    • HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook
    • Outlook 2007
    • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook
    • Outlook 2010
    • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook
    • Outlook 2013
    • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook
      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook
  4. Go to Edit >> New >> DWORD value
  5. Type DownloadOAB and click OK
  6. Right-click on DownloadOAB from the right pane and hit on Modify
  7. Type the value that you want for DWORD and click OK
  8. Open the Registry menu and then hit on Exit option to continue with procedure of fixing the error: Exchange 2010 Offline Address Book not updating Outlook 2007
Now you will be able to set ‘DownloadOAB’ value with any one of the below-listed value:
  • 0 - The file does not download automatically
  • 1 - Utilize full items of Offline Address Book in download mode. By default, this value is enabled
  • 2 - Download OAB in the download mode but, store a differential update in Header only mode.
  • 3 - Download the file and a differential update in any one of the following modes:
  • Download Headers
  • Download Headers and then, full items
  • Download Full items

Time to Finish Up

In this article, we come across with the scenarios related to Outlook OAB updating in Exchange 2010. As OAB file is used by Microsoft in Outlook with Exchange Server, which incorporates all the email address and contact details of the user. However, this application may get fail due to many services issue. One such error is discussed here, i.e. the Exchange 2010 Offline Address Book not updating automatically. This issue occurs due to improper synchronization between the server and email client. Few changes in existing settings are to be made for getting rid of this error message. So, in this blog, one is going to find all those changes that are required to fix this error quickly.

Saturday, October 14, 2017

Troubleshoot Out Of Office Does Not Work in Exchange 2010 Error

Know How to Fix Out of Office Does Not Work in Exchange 2010

"Few days back, I installed Exchange Server in my system. The process of installation went smooth so I thought the entire process would be easy. But, the moment we started using the server, the problems emerged. It showed Out Of Office Does Not Work in Exchange 2010 Error. When you try to access the files, it returns with an error i.e., you are Out of Office settings cannot be viewed, the server is currently unavailable. Try later."

Tuesday, October 10, 2017

Two Easy Ways to Troubleshoot Mail Flow Issues in Exchange 2010

Explore How to Troubleshoot Mail Flow Issues in Exchange 2010

This article will let users understand the mail flow issues in Exchange 2010. In addition, it covers all related to delivery problems of emails and how one can fix all these Microsoft Exchange mail flow issues.
Microsoft Exchange Server is one of the most important and critical applications used in many business organizations. It is basically used for email communication within or outside the organization. However, if there is an issue in the normal functioning of Exchange Server, it can stop the flow of communication within the organization.

Wednesday, September 27, 2017

Top 5 Exchange Server Issues and Solutions to Resolve These Problems


Microsoft Exchange is one of the most protected communication platforms used in the business arena and it offers many helpful features like complete email and calendars. But this does not mean that MS Exchange mailboxes and the data that is stored within them will not get corrupted or damaged suddenly. This blog will explain some of the Exchange Server issues and the technique to resolve these problems easily and also helps the users to recover Exchange mailbox without in a reliable manner and without any hassle.

Tuesday, September 19, 2017

Exchange Server 2016 SSL Certificate and its Renewal Methodology

MS Exchange Server works with its clients, servers and applications using n number of Networking Protocols i.e., HTTPS, IMAP, POP and SMTP. Most of the communication of clients and application has usernames and password-based authentication. When the credentials are sent in a network, it becomes prone to several attacks as it can be read by cyber offenders directly. Any other data transferred during a session is also vulnerable and can be intruded by hackers easily. Henceforth, to make the entire transmission secure, Exchange Server has SSL Certificates and its main purpose is to encrypt the traffic present on network in between server, client, and application. In this article, we will discuss Exchange Server 2016 SSL Certificate and its renew method.

Monday, September 4, 2017

Resolve Exchange ActiveSync Contacts Not Syncing with Android Error

Know How to Fix Exchange ActiveSync Contacts Not Syncing with Android

"Exchange ActiveSync Contacts not Syncing" are you also getting this error? Let’s find a solution to fix this Exchange 2013/10 error. Nowadays, the main problem that users are dealing with this Exchange Error. This error in which MS Exchange contacts and calendars did not get synchronized, has gathered most of the attention. This error is very frustrating and creates oceans of problems for the users. So, mentioned below are some way out using which the Error can be resolved.

Thursday, August 31, 2017

Microsoft ActiveSync Not Connecting: Troubleshoot Exchange Error 1202

Exchange Error 1202

An ActiveSync in Exchange is a protocol that enables users to connect with Exchange 2013/10 mailboxes via mobile device. The synchronization process involves reconciling of items between the Exchange mailbox and a device. However, a situation occurs where the Exchange 2010 mailboxes are unable to connect with phone and throws a message: Microsoft ActiveSync Not Connecting (Error 1202).